Refund Policy

Refund Policy

We stand behind our work with a fair and transparent refund policy designed to protect both clients and our business.

Last Updated: January 2025
Refund Policy Overview

At ProjectBanwao, we are committed to delivering high-quality work that meets your requirements. This refund policy outlines the conditions under which refunds may be requested and processed.

Full Refund Eligibility

You are eligible for a 100% refund in the following cases:

  • Project Not Started: If we haven't begun work on your project within 48 hours of payment
  • Unable to Deliver: If we determine we cannot complete your project due to technical limitations
  • Duplicate Payment: If you accidentally made multiple payments for the same project
  • Service Unavailability: If we cannot provide the agreed service due to business closure or other reasons
  • Major Scope Mismatch: If there's a fundamental misunderstanding about project requirements (within 24 hours of project start)
Partial Refund Scenarios

Partial refunds may be considered in these situations:

  • Project Cancellation: If you cancel after work has begun, refund based on completion percentage
  • Delivery Delays: Significant delays beyond agreed timeline (10-25% refund depending on delay)
  • Quality Issues: If delivered work has major quality issues that cannot be resolved through revisions
  • Scope Reduction: If project scope is reduced during development

Partial Refund Calculation:

Refund Amount = Total Payment - (Completed Work % × Total Payment) - Processing Fees

No Refund Scenarios

Refunds will NOT be provided in the following cases:

  • Completed Projects: Projects delivered as per agreed specifications and accepted by client
  • Change of Mind: Client decides they no longer need the project after work has begun
  • Minor Revisions: Small changes or improvements that are within normal revision scope
  • Third-party Issues: Problems with hosting, domains, or other third-party services
  • Academic Violations: If client uses our work in violation of their institution's policies
  • Late Requests: Refund requests made more than 30 days after project delivery
  • Client Non-cooperation: If client fails to provide necessary information or feedback
Refund Process

How to Request a Refund

  1. Contact us via email or WhatsApp with your refund request
  2. Provide your project details and payment reference
  3. Explain the reason for your refund request
  4. Submit any supporting documentation if applicable

Processing Timeline

  • Review Period: 3-5 business days to review your request
  • Decision Notification: You'll receive our decision within 7 business days
  • Processing Time: Approved refunds processed within 7-14 business days
  • Bank Transfer: Refunds via bank transfer may take 3-5 additional days
Refund Methods

Refunds will be processed using the same payment method used for the original transaction:

  • UPI/Digital Wallets: Instant to 24 hours
  • Bank Transfer: 3-5 business days
  • PayPal: 3-5 business days
  • Credit/Debit Cards: 5-10 business days (depends on bank)

Note: Processing fees (if any) charged by payment gateways are non-refundable and will be deducted from the refund amount.

Special Circumstances

Rush Orders

Rush order fees are non-refundable once work has begun, even if the main project is cancelled.

Subscription Services

Monthly subscriptions can be cancelled anytime but are non-refundable for the current billing period.

Group Projects

For group projects, refund requests must be made by the primary contact person who made the payment.

Dispute Resolution

If you disagree with our refund decision:

  1. Request a detailed explanation of our decision
  2. Provide additional evidence supporting your case
  3. Request escalation to senior management
  4. Consider mediation through a neutral third party

We are committed to fair resolution and will work with you to find a mutually acceptable solution.

Contact for Refunds

For refund requests or questions about this policy, contact us:

Email: refunds@projectbanwao.com

WhatsApp: +91 92446 43249

Subject Line: "Refund Request - [Your Project ID]"

Response Time: Within 24 hours